Personal information you disclose to us

We gather personal information that you provide voluntarily when you register on the Services, express interest in learning about us or our products and Services, participate in activities on the Services, or contact us.
The personal information we collect is dependent on how you interact with us, the features and the products you might buy. This information may include:

• names
• phone numbers
• email addresses
• mailing addresses
• billing addresses

Sensitive Information: We do not process sensitive information.
For purchases, we may collect your payment instrument number (e.g. credit card) and security code to process your payment. All payment data is stored by the Payment service provider. Please refer to their privacy policy for further information
For Social Media Login Data, you may have the choice to register with us using your current social media account details from platforms (e.g.: Facebook, …), In this case the information gathered is described in following section ….
All personal information that you provide is considered by us as true, complete, and accurate. If any change occur, it shall be notified to us.

Information automatically collected

We automatically gather specific information when you use our Services, such as device and usage details, but not personally identifiable information. This includes your IP address, device name, country, location, and technical data. The information is used to maintain security, analyse usage, and for internal reporting.
We also might collect information through cookies and similar technologies. You can find out more about this in our Cookie Policy: ….
The information we collect includes:

• Log and Usage Data. Diagnostic, performance, and usage information recorded in log files. It might include IP address, device details, browser type and settings, activity history, system event information (like error reports and hardware settings), and feature usage.
• Device Data. data from the computer, phone, tablet, or any other device you use to access our Services. It might include IP address, location, hardware model, browser type, operating system, and other information like device and application identification numbers, Internet service provider, and system configuration data, depending on the device used.
• Location Data. depending on device type and settings. GPS and other technologies may be used to collect geolocation data based on your IP address. Opting out of data collection is possible but may restrict access to certain Services.

We process your personal information for various purposes depending on how you interact with our Services. Some of these purposes include:

• Account management: We process your information to facilitate account creation, authentication, and maintenance so that you can access and use our Services.
• Service delivery: We process your information to deliver the services you have requested from us.
• Support: We process your information to respond to your inquiries and provide you with support related to our Services.
• Administration: We process your information to send you administrative information about our products and services, changes to our terms and policies, and other similar information.
• Order fulfilment: We process your information to fulfil and manage your orders, payments, returns, and exchanges made through our Services.
• User-to-user communication: We process your information to enable communication between users who use our offerings that allow for communication with another user.
• Feedback and surveys: We may process your information to request feedback and to contact you about your use of our Services.
• Marketing and promotional communications: We may process your information for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
• Targeted advertising: We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
• Usage analysis: We may process information about how you use our Services to better understand how they are being used so we can improve them.
• Campaign effectiveness analysis: We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
• Vital interest protection: We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

We want to be transparent about how we use your personal information and ensure that you understand the purposes for which we process it. By using our Services, you consent to the processing of your personal information as described in this section.

We process your personal information only when we have a valid legal reason to do so, such as obtaining your consent, complying with laws, fulfilling our contractual obligations, protecting your rights, or pursuing our legitimate business interests, as applicable under the law.

As a UK-based ecommerce that sells worldwide, we are committed to complying with the UK Data Protection Act 2018 (DPA) and the General Data Protection Regulation (UK-GDPR) when processing personal information of individuals.

While there is no bilateral agreement on accepting the GDPR from other countries, some countries have implemented similar data protection laws that are modeled after the GDPR, such as the California Consumer Privacy Act (CCPA) in the United States and the Personal Information Protection Law (PIPL) in China.

The UK also allows for the transfer of personal data to other countries, but only if those countries provide an adequate level of data protection. A few countries such as EU, Canada, Japan, and New Zealand are recognised as having adequate data protection laws

We strive to ensure that all personal information we collect is processed lawfully, fairly, and transparently, and that it is kept secure at all times. We will only process personal information when we have a valid legal basis to do so under applicable law, such as with your consent, to comply with laws, to provide you with services, to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you have any questions or concerns about how we collect and process your personal information, please do not hesitate to contact us.

Vendors, Consultants, and Other Third-Party Service Providers.

We may need to share your personal information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as

• data analytics,
• order fulfilment,
• sales and marketing tools.

We have contracts in place with these third parties to help safeguard your personal information. They cannot use your personal information unless we instruct them to do so, and they cannot share it with any other organization. They are also committed to protecting the data they hold on our behalf and retaining it for the period we instruct.

Additionally, we may share your personal information in the following situations:

• Business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Affiliates: We may share your information with our affiliates, which include our parent company, subsidiaries, joint venture partners, or other companies under common control with us. In such cases, we will require these affiliates to honour this privacy policy.
• Business partners: We may share your information with our business partners to offer you certain products, services, or promotions.

Please note that we will not share text messaging originator opt-in data and consent with any third parties.

Rest assured that we take your privacy seriously and will only share your personal information with third parties when necessary and in accordance with applicable laws and regulations.

We utilize cookies and other similar tracking technologies, such as web beacons and pixels, to store and access information. Our Cookie Policy outlines in detail how we use these technologies and provides information on how you can decline specific cookies.

Our Services provide the option for you to register and log in using your third-party social media account credentials, (e.g. Facebook, …). The use this feature, will allow receive specific profile information about you from your social media provider. Typically includes your name, email address, friends list, profile picture, and any other information you choose to share publicly on that social media platform.

The personal information we receive from your social media provider will be used solely for the purposes outlined in this privacy policy or as otherwise indicated to you on our Services. It is important to note that we do not have control over the use of your personal information by your third-party social media provider, and we are not responsible for such use. We encourage you to read their privacy policy to understand how they collect, use, and share your personal information, as well as how you can manage your privacy settings on their websites and applications.

Your personal information will be retained only for as long as it is necessary to fulfill the purposes stated in this privacy policy, unless otherwise required or allowed by law (such as for tax, accounting, or other legal obligations). We will not retain your personal information for longer than the period during which you have an account with us, as stated in this policy. Once we no longer have a legitimate business need to process your personal information, we will take steps to either delete or anonymize it. If it is not possible to delete or anonymize your personal information (for example, if it is stored in backup archives), we will securely store it and prevent further processing until it can be deleted.

We have taken reasonable and appropriate technical and organizational measures to ensure the security of the personal information we process. However, despite our efforts, no electronic transmission or storage technology can be completely secure. Therefore, we cannot guarantee that unauthorized third parties such as hackers or cybercriminals will not be able to access, collect, steal, or modify your information. While we will take all necessary steps to safeguard your personal information, any transmission of data to and from our Services is at your own risk. To minimize the risk, we recommend that you only access our Services from a secure environment.

We don’t knowingly collect information from children under 18. By using our Services, you confirm that you’re 18 years or older, or have the consent of a parent or guardian for a minor to use our Services. If we find out that we have collected personal information from children under 18, we will delete it as soon as possible. Please contact us if you’re aware of any data we may have collected from children under 18.

In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

If you would at any time like to review or change the information in your account or terminate your account, please relate to the dedicated section below

You can activate a Do-Not-Track (“DNT”) feature or setting in your web browser or some mobile devices to signal your preference not to have data about your online browsing activities collected. We currently do not respond to DNT signals or any other mechanism that automatically communicates your choice not to be tracked online as no uniform technology standard for recognizing and implementing DNT signals has been finalized yet. If such a standard is adopted in the future, we will update this privacy policy accordingly.

Privacy policy may change; the updated version will be effective upon accessibility. We may notify you of material changes either by prominently posting or directly sending you a notification. Review this policy frequently to stay informed about how we protect your information.

If you have questions or comments about this policy, you may email us at privacy@medistar.com

Independently from the applicable laws of your country, HYGIONICS gives you the right to request access, change or delete your personal information. Please submit your request via email at privacy@medistar.com